3M ESPE will now guarantee the fit of restorations made with its Lava Chairside Oral Scanner, the company announced.
In what it called an "industry-first offer," 3M ESPE said that for doctors who choose not to seat a restoration for reasons of fit during the year, it will (after verifying eligibility):
- Issue the practice credits for two case fees
- Compensate the lab $100 to help defray the remake cost
- Provide an analysis about the reason(s) for the misfit to the doctor and lab.
The company listed these terms for the guarantee:
- All approved indications for the Lava C.O.S. are covered by the guarantee, including single or multiple crowns, inlays, onlays, veneers, seated implant abutments and bridges up to four units.
- Doctors can take advantage of the guarantee if the restoration does not fit the patient and isn't seated, or if it does not fit the stereolithography (SLA) model provided to the doctor's lab.
- Labs can receive compensation if the restoration was made using approved processes but does not fit the unmodified SLA model.
Eligibility applies to new certified dentists of practices in good standing, as well as trained and certified laboratories in good standing producing restorations for eligible doctors only. The one-year duration of the guarantee begins on the practice's certification date.
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