How AI can impact the business side of the dental practice

For months now, we have heard in great detail how artificial intelligence (AI) can benefit the clinical side of the dental practice. However, while the technology can help in the back office, AI can play a huge role in maximizing efficiency at the front desk as well.

Teresa Duncan.

In the latest episode of "The DrBicuspid.com Podcast" series, longtime consultant and educator Teresa Duncan joined me to discuss the transformative role of AI in the dental industry, particularly its applications in administrative tasks and insurance management. Together, we explored how AI can alleviate burdens on staff, enhance efficiency, and provide training for new team members.

The conversation also touched on ethical considerations surrounding AI usage in dentistry and the importance of maintaining a personal touch in patient care. Duncan shared practical examples of how AI can be used effectively in the dental office, emphasizing the need for proper guidelines and oversight.

Podcast takeaways

• AI can significantly enhance administrative efficiency in dental practices.
• Prompting AI effectively is crucial for obtaining the desired results.
• AI can help create complex documents like appeal letters with ease.
• The personal touch in dentistry will always be necessary despite advancements in AI.
• AI can assist with training new team members more effectively.
• Ethical considerations are essential when implementing AI in dental practices.
• AI can replace traditional search methods, providing more accurate information.
• Managers must oversee AI usage to ensure compliance and accuracy.
• AI can alleviate emotional burdens on staff during challenging tasks.
• The future of dentistry will increasingly integrate AI technologies.

Links mentioned in podcast

• The December 12 dental trends webinar.
• Teresa's video on how to use AI for dental appeals.
• Ryan Vet's article on the ethical considerations surrounding AI.
• Learn more about Teresa and her offerings.

Acknowledgement

This podcast is sponsored by Garfield Refining. DrBicuspid listeners can get 50% off their refining fee when they refine with Garfield by using code DRBPOD-24. Learn more and download your shipping label to get started today.