As we enter 2025, it's clear that turnover within the dental practice and finding new team members to fill holes left by those who have departed is one of, if not the, top headaches facing many dentists today.
Ashley Bond.
When it comes to dental insurance, finding someone to take over billing duties is often one of the toughest roles to fill. Not only must this person quickly learn the nuances of dentistry, but they must also figure out the best way to ensure that patients and the practice receive the most possible from insurance.
Knowing that many newcomers are working their way into their roles in the dental practice while navigating the dental insurance maze, I sat down with Ashley Bond, co-founder and chief dental billing officer of Wisdom.
During our discussion, which you can hear below, we dive into the fundamentals of dental billing, addressing common mistakes, the importance of training new team members, and strategies for managing insurance changes and outstanding claims. Bond also emphasized the need for accountability and the significance of clean claim submissions while also providing valuable resources for dental practices.
If you know someone who is learning about dental insurance verification and its role in the dental practice, I highly encourage you to listen to and share this podcast.
Bond and I will be back soon with tips for more seasoned professionals who are involved in insurance and revenue cycle management.
Podcast takeaways
- Dental billing is often learned on the job without formal training.
- New team members should focus on insurance verification as a starting point.
- Asking questions is crucial for learning and understanding billing processes.
- It typically takes one year for new billing staff to become proficient.
- January is a particularly challenging time for billing due to insurance resets.
- Regularly running insurance aging reports is essential for accountability.
- Monthly meetings with the doctor can help track progress and address issues.
- Attention to detail in patient demographics can prevent claim rejections.
- Clean claims are necessary for timely payments and reducing follow-up calls.
- Utilizing available resources can ease the learning curve for new staff.
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